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Support
Are you concerned about the security of your website? Do you need reliable, fast-actioned technical support? With great support comes great responsibility, and we are up to the challenge.
Website Support Overview
In the ever-changing digital landscape, website owners may require support that addresses the unique challenges that keep sites updated and secure, as well as offering technical support and general editorial assistance.
Whether you’re embarking on a new online venture or seeking to enhance your existing presence, you should have a partner that can assist you with your journey. Keeping your website up to date, healthy, and secure is essential for your success.
Navigating the online environment can be overwhelming, but with the right support, you can confidently overcome obstacles and achieve your goals. The focus should be on understanding your organisation’s requirements and obtaining the assistance you need to flourish in the digital marketplace.
Support
You need vital assistance through your monthly website maintenance and timely response to your queries.
Knowledge
You should benefit from the wealth of knowledge and expertise provided by your trusted support partner.
Focus
By accessing tailored support, you can focus on your core business activities, knowing that your online presence is well-maintained
Back Ups
Is your website being backed up to a location? What’s your recovery plan?
Downtime
Downtime should be avoided at all costs. Do you know when your website is out of action?
Why Do You Need Support?
Often overlooked, keeping your website up to date and secure is a critical aspect of website ownership. Without proper review and maintenance processes in place, a website can quickly become unstable. Neglected WordPress or plugin updates can adversely affect both the functionality and security of your site.
At GSL Media, we have extensive experience in building and maintaining websites of all sizes. Throughout our years in the industry, we have witnessed well-designed websites struggle or even fail completely due to a lack of proper maintenance. We understand the importance of proactive website care.
Our Website Support Packages
Our dedicated team of experts specialise in providing top-notch website support services, ensuring that your online presence remains optimised, secure, and up-to-date. From regular maintenance and updates to troubleshooting and security enhancements, we’ve got you covered.
We offer flexible pricing options tailored to meet your specific needs and budget. Explore our support packages below and let us handle the technicalities while you focus on growing your business.
Lite - Informational
Great for small businesses
£
89
00
Monthly or Quarterly - ex VAT- 24 hour ticket & email support
- WordPress & Plugin updates
- Monthly Backups
- Monthly Security Scan, Vulnerability Analysis
- Uptime Monitoring
- Priority Response Times
Technical support, troubleshooting & Security Issue Resolution
£85 per hour
Plus - Informational
For larger businesses
£
150
00
Monthly - ex VAT- 24 hour ticket & email support
- WordPress & Plugin updates
- Update Process Document, With Continued Review
- Daily Backups
- Monthly Security Scan, Vulnerability Analysis
- Uptime Monitoring
- Quarterly Speed Test Review
- Priority Response Times
- Monthly Reports
Technical support, troubleshooting & Security Issue Resolution
£85 per hour
eCommerce
For eCommerce stores
£
200
00
Monthly - ex VAT- 24 hour ticket & email support
- WordPress & Plugin updates
- Update Process Document, With Continued Review
- Daily Backups
- Monthly Security Scan, Vulnerability Analysis
- Uptime Monitoring
- Quarterly Speed Test Review
- Priority Response Times
- Monthly Reports
Technical support, troubleshooting & Security Issue Resolution
£85 per hour
how does it work?
Updates
- Monthly Security Updates
Monthly updates make up the bulk of work under the support contract. This includes core updates and plugin updates (additional 3rd party elements that provide functionality). All websites have a series of plugins that enable things like contact forms, redirects, payment gateways and caching and it is important that these are kept up to date, much like app updates on your phone.
Keeping the actual version of the WordPress and WooCommerce up to date is also particularly important as the system has new security features and improvements made frequently.
- Process
Our updating process involves vigorous testing at 3 stages to ensure by the time monthly updates are made live, there is minimal risk to your day-to-day online operations being affected.
- Plus & ecommerce Only
We develop a structured testing plan that covers the three stages of updating and formalise this into word format. We share this document with you and explain the aspects of the work, so you understand our testing protocol. This testing plan covers the testing and checking of
all areas of your site including, base function, payments, delivery rules, and any custom functionality that may have been implemented. The testing plan will also be advanced as we add further function to your website.
We use a system that allows us to update sites with minimal down time to the live/production environment, so your site remains online and active for as long as possible with no interruptions.
With this full updating and testing approach we aim to keep disruption to a minimum and it is important that this level of process takes place to ensure your site remains running on the latest versions.
Streamlining Support & Enhancing Efficiency
General Technical support & fix allocation
As a supported customer you will be offered priority level support. We leave space in our schedule to ensure we have time to tackle requests daily and we grow this space based on the level of clientele.
Not only do we focus on the tasks above within your allotted time, but we also want to offer a support channel for you in case you have a problem. For example, if you have noticed a fault on your site or have a concerning issue with a customer, then we are there to help. You may also have a question regarding making a change or additional training, which we are happy to assist with.
After extensive research and improvements our approach is to offer our customers an agreed hour usage where we can utilise up to a certain number of hours each month without authorisation, for example 4 hours. This ranges based on site complexity and on-going support usage and can change over time to suit the websites support requirements. These hours will only be used where required for fixes, technical support, and small additions that you may require (larger project work will always be costed and specified as a separate project).
The hours are only charged for when used, and billed at the end of each month; this will be summarised along with your monthly support. If you do not use any hours, you will not receive an invoice. This approach means that we do not have to constantly come back to you with a cost each time we notify you of required fix work or you submit a request for support.
This time is not fixed for a certain number of months and can be dynamically changed monthly if you request it. It is an additional agreed cost with yourselves on top of the outline fundamental support. We will always notify you when we get close to using your allotted time. With this notification you have the option to agree additional time to have tasks completed.
Of course, you do not have to agree this usage, but the benefits are that you do not have to wait for us to confirm a cost for a fix or support request. This means that issues and resolution can be actioned quicker.
Performance is everything
When it comes to web design, the speed at which a website loads, moves, and displays plays a crucial role in its performance and user experience. At GSL Media, we prioritise optimum website performance by incorporating the latest server configurations and implementing LiteSpeed caching technology.
We understand that each project has unique requirements, and we tailor our approach based on your specific needs, available resources, and timeframe. Through in-depth discussions and analysis, our team explores various options and solutions to improve your online presence. Whether it’s a complete website rebuild, a refreshing of your existing site, or any other service in between, we strive to enhance performance while aligning with your goals and budget.
Conversions are vital for online success, and our skilled web designers create visually stunning and engaging websites. Our conversion experts then analyse, test, and fine-tune the sites to ensure optimal functionality and effectiveness. Continual review and refinement of content and assets enable us to maintain high response and load times, providing visitors with the fastest and most satisfying experience possible. This not only encourages return visits but also increases the likelihood of positive recommendations.
To deliver optimum performance, our team employs various strategies, including code optimisation, meticulous order of execution, server configuration optimisation, and utilisation of specialized content delivery networks. We leverage cutting-edge tools and apps to further enhance performance, ensuring your website remains ahead of the competition.
By combining our expertise in server configurations, LiteSpeed caching, and performance optimisation techniques, we aim to provide you with a website that not only looks visually appealing but also loads quickly, engages visitors, and delivers a seamless user experience.
What we do
It’s not just about creating an online presence. Since we started building websites in 2002, we’ve become experts in all the crucial ingredients that go into online success. In fact, we’ve helped numerous clients increase there business revenue. This in turn justifies the ROI.
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Informational Webites
With Now Over
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0
Worth of Business Growth
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Collective Enquires
Platform choice
Choosing the right platform for your website is a crucial decision that can greatly impact its success. Among the various options available, WordPress stands out as an exceptional choice for numerous reasons.
Firstly, WordPress is incredibly versatile and adaptable. Whether you need a simple blog, an e-commerce store, a portfolio website, or a complex enterprise platform, WordPress can accommodate your needs. Its extensive range of themes, plugins, and customisation options allows you to create a unique and tailored website that aligns perfectly with your brand and objectives.
Furthermore, WordPress is user-friendly, making it accessible to individuals with varying levels of technical expertise. Its intuitive interface and straightforward content management system enable users to update and manage their websites easily without the need for extensive coding knowledge. This empowers website owners to have greater control and flexibility over their online presence.
Another key advantage of WordPress is its strong community support. With millions of users worldwide, WordPress has fostered a vibrant and active community. This community continuously develops new plugins, themes, and resources, providing users with an extensive array of options to enhance the functionality and design of their websites. Additionally, the community offers forums, tutorials, and support networks, making it easier to find solutions to any challenges or questions that may arise.
Moreover, WordPress is search engine-friendly, which is crucial for achieving higher visibility in search engine rankings. Its clean and optimized code structure, coupled with a wide range of SEO plugins, enables you to optimize your website for better search engine performance. This can significantly contribute to attracting more organic traffic and increasing your online visibility.
Lastly, WordPress offers a scalable and future-proof solution. As your business grows and evolves, WordPress can accommodate your changing needs. Whether it’s integrating new features, expanding your content, or scaling up your e-commerce capabilities, WordPress provides a solid foundation that can support your long-term growth.
discuss your needs with an expert
Let's get started
If you’d like to talk to us about your project requirements, simply fill in our online enquiry form and we’ll get back to you straight away to discuss your needs in more depth.
Alternatively, you can call our business development team on 01752 395600 if you want to talk to someone right now.
ON THE BLOG
latest news from GSL HQ
Plymouth Office
- [email protected]
- +44 (0) 1752 395600
- GSL Media, Office 29 Block, Melville, Royal William Yard, Plymouth, Devon, PL1 3RP
Exeter Office
- [email protected]
- +44 (0) 1752 395600
- GSL Media- Exeter Basepoint Business Centre, Yeoford Way Exeter, Devon, EX2 8LB
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Registered Office: Brunel Court, 122 Fore Street, Saltash, PL12 6JW
Company No. 08445706 | VAT No. GB 160 6846 03
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