Omsco

A members ‘hub’ for all Organic Herd activity, news and events!

The Challenge.

Organic Milk Suppliers Co-operative Limited (Omsco) needed to replace their outdated member portal with a modern, secure platform that could serve their network of over 120 dairy farmer businesses across the UK.

The existing system was struggling to meet the needs of both Omsco’s administrative team and their farmer members. Critical business processes were becoming increasingly difficult to manage, including:

Annual data collection from farmers, often involving 100+ question forms

Document management and distribution to specific farms or groups

Event organisation and attendance tracking

Certificate and compliance tracking across multiple farms

Board nomination and voting processes

With varying levels of IT literacy among their farmer members, the solution needed to be intuitive and straightforward whilst maintaining robust security to protect sensitive farm and business data

The Solution.

GSL developed a comprehensive custom member portal that centralised all business operations and data management. The platform was built with security and usability at its core, incorporating two-factor authentication, session management and role-based access controls to protect sensitive information.

Key features delivered:

Dynamic Form Builder with multi-step questionnaires, auto-save functionality and data import/export capabilities. Forms could be assigned to specific farm groups with automated reminder emails and progress tracking.

Flexible File Management System allowing targeted distribution of documents to individual farms, farm groups or all members. Farmers could upload certificates and documents to designated folders for admin review.

Event Management Module with registration, dietary requirements tracking, automated confirmations and attendance monitoring. Events could be tagged by geographic area to help farmers find relevant local activities.

Comprehensive CRM Database for managing members, farms, farm groups, certifications, projects and contacts with searchable fields and CSV export functionality.

Board Nomination System enabling anonymous voting with one vote per farm, candidate profiles and secure results management.

Member Analytics tracking login activity, page views and document interactions to help Omsco understand platform usage and engagement.

The interface was designed with non-technical users in mind, featuring clear labelling, visual icons for guidance and step-by-step instructions throughout. The responsive design ensured farmers could access the portal from any device, whether in the office or out in the field.

GSL also handled data migration from the existing system, providing CSV templates and working closely with Omsco to ensure accurate transfer of all member, farm and historical data into the new platform.

The Results.

The Compass Portal transformed how Omsco operates, delivering a secure, efficient platform that serves both the administrative team and their farmer members effectively.

Streamlined Data Collection: The modular form builder eliminated manual data entry and reduced the time required for annual data collection. Auto-save functionality meant farmers could complete lengthy questionnaires across multiple sessions without losing progress.

Enhanced Security and Compliance: Two-factor authentication, automated account lockouts and session timeouts protected sensitive farm data whilst maintaining GDPR compliance. Separation of member and admin systems provided an additional security layer.

Improved Communication: Targeted document distribution, automated event notifications and a comprehensive contact system improved communication between Omsco and their members. Farmers could easily identify their assigned representative and access relevant information.

Better Data Management: The CRM system gave Omsco complete visibility of their member base with powerful search, filtering and export capabilities. Certificate tracking ensured compliance monitoring whilst project grouping enabled targeted communications.

User-Friendly Experience: The clean, intuitive interface required minimal training. Farmers of all technical abilities could navigate the portal confidently, accessing the information and tools they needed without confusion or frustration.

The platform successfully centralised all business operations into a single, secure hub. Omsco gained complete control over their member data and communications whilst providing farmers with a professional, accessible portal that supported their daily operations.

By building the solution with modular, customisable components, GSL ensured Omsco could adapt forms, documents and features as their business needs evolved, without requiring ongoing development support.

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